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Pellet Club

The pellet club card has a unique ID number which links purchases and service history to the owners account. The card is limited to only those customers who own one of our heaters. There are no membership fees. The card also provides you with contact details on the back for our customer care centre to request technical support.

Loyalty Program

The pellet club loyalty program automatically allocates, and records points directly into your account every time you purchase pellet fuel. Each dollar spent earns one point. Points are redeemed and used as a discount off any service work at a rate of 5 cents per point. This represents a 5% benefit. As an example, a customer who purchases $1,000 worth of pellet fuel can apply a $50 credit off their annual service costs. Points can not be redeemed for cash.

Referral Program

The referral program is designed to reward our customers for recommending a pellet heater to their friends and family. Referral cards are available from our fuel depots and sales offices. Simply give the referral card to your friend and you will both receive a $100 Credit on your accounts when they present the referral card and purchase a new pellet heater.

Service Program

Club members will receive a 20% discount off the cost of the annual maintenance service and any parts used from the beginning of September through to the end of February. By having your heater serviced in the quieter months gets it ready to go for the next season and you save money.

Discounts

Club members will be offered exclusive specials from time to time. All special offers and discounts will be advertised on our Facebook page and web site.

To keep informed, we encourage you to follow us on:

www.facebook.com/pelletfires

Telephone Assistance

Our customer support team will determine if an issue can be addressed over the phone at no charge or require a field service technician to attend (costs may apply).

Moving House

Our valued customers who move to a new house get to keep their membership. A new card will be issued to the new occupants so as they can receive the club benefits. If you choose to purchase a new pellet heater for the home you are moving to within 1 year, we will waive the installation fee.